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Customer Success Specialist

Customer Success Specialist

TrademarkNow is a legal tech startup that provides an intelligent web-based trademark management platform that is used by enterprise companies, law firms, and branding agencies for instant trademark search. Our product is used by some of the biggest brand owners in the world. You can check some of those from here: https://www.trademarknow.com/c...

At the moment we are looking for a Customer Success Specialist to strengthen our team. You would be working in our New Jersey office (North Jersey, Bergen County)as a part of our small but efficient Customer Success team of three professionals. You will work closely with each client to ensure that every user is trained and efficiently using the TrademarkNow software. The team’s goal is to ensure each client’s satisfaction with the platform while promoting success in daily job performance.

To fill this position, we are looking for a high-energy, detailed-oriented, positive person with outstanding people skills who can handle multiple tasks simultaneously.

Your responsibilities would be to:

  • Manage a large portfolio of clients
  • Train large groups of attorneys via video conferencing software
  • Interact professionally and intelligently with high-level clients
  • Keep detailed and accurate notes
  • Interact with other teams within the company to achieve client related improvements
  • Proactively track and review client health, with the goal of client retention
  • Patiently and professionally answer both technical and educational queries from clients, while working within the entire company to understand technical irregularities

Ideal candidate:

  • 0-2 years experience in B2B client success or account management
  • Strong technical skills and/or ability to quickly learn technical concepts
  • Superb skills with MS Word, PowerPoint, Excel
  • Highly autonomous and able to independently drive projects to completion
  • Ability to establish priorities, maintain schedules, and manage time effectively
  • Exceptional interpersonal communication skills, both written and oral
  • Innovative
  • Experience with Salesforce ideal

We are offering:

  • A chance to be part of a multinational, but cozy team in a fast-growing start-up company
  • Flat organization culture with minimal bureaucracy
  • Flexible working hours and an excellent work-life balance
  • Competitive salary
  • Great career development opportunities

At TrademarkNow we thrive on a culture of empowerment, each helping others to do their best work and live their best lives.

Apply today! For more info don’t hesitate to contact our Talent and People Manager Krista Nikkari via email krista.nikkari@trademarknow.com.

Apply now!

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

  • Fun Days that are actually fun

We regularly organise after-work activities which are chosen and organised by different people within different offices and reflect our real interests and values.

  • Professional Development

We never stop growing and neither should you - each employee has a training budget to choose their own route to professional growth.

  • Fuel the fire

A selection of snacks and refreshments are always on offer in each of our offices

  • Team Building Breakfasts

Once a month, we gather for team breakfast in the office

  • Build Your Schedule

 Flexible working hours and remote days let you organise your working schedule in the most productive way for you

  • Expand Your Horizons

Travel between our 3 offices globally and for some departments, travel to conferences all over the world. Once a year, we all gather as a company in different locations. So far, we have visited Berlin in Germany, Dubrovnik in Croatia and this year, we are headed to Portugal!

  • Build Great Working Relationships

Our company has achieved a huge amount in a very short time and that’s all down to the amazing people who work here. You will find support and help from every department and build working relationships that take you to the next level.

Culture

 

Flat Organisation - Our employees are all talented people with a lot to contribute. Our ‘flat organisation’ ensures that everyone has the opportunity to do so.

Empowerment - We thrive on a culture of empowerment, each helping others to do their best work and live their best lives.

Work-life Balance - We all work at our best when we are able to give our attention to all the things that matter to us. We support each other in striking our individual preferred balance between professional and personal life

Culture of experimentation, but also of accountability - To learn, you need to try new things and these do not always work. We actively encourage innovative thinking and sharing learnings from failures)

Solutions not problems attitude - We tend to take the initiative to solve problems and bring solutions to the company rather than just raising them as complaints.

Customer Centricity - We exist to transform the working lives of our customers. Their needs are central to everything that we do.

Globality - We have three offices (Finland, Ireland and the US) and a diverse team with different nationalities.

Already working at TrademarkNow?

Let’s recruit together and find your next colleague.

email
@trademarknow.com
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