My name is Ilianna!! (ee-lee-ahn-na) I hold a BA in Mathematics from Rowan University with a minor in Education. Ive always been in a "customer success" field, and think it is of the upmost importance in any business.
As a patient and active listener, my job as one of the Customer Success Managers is to maintain customer relationships, onboard new clients, provide training calls, give insights on client-to-business interactions. As a CSM, we represent the voice of our customers by providing input into every core product, marketing and sales process.
Here at TrademarkNow we have a very fun and open culture. Everyone has a voice and there is always someone willing to listen! I am very happy to be apart of such a unique team of intelligent and amusing individuals!
When I am outside of the office, I love to be outdoors, swimming, hiking, working out & exploring. I am always up for an adventure, whether it be traveling to a different country, heading out for a baseball game or shopping till I drop!
Some random things I LOVE: SMORES, The Handmaids Tale, NY Yankees, puppies, Greys Anatomy, popcorn, the BEACH ...
"Live in the moment" "Everything happens for a reason"