My name is Ilianna!! (ee-lee-ahn-na). I hold a BA in Mathematics from Rowan University with a minor in Education. I've always been in a "customer success" field, and think it is of the utmost importance in any business. 

As a patient and active listener, my job as one of the Customer Success Managers is to maintain customer relationships, onboard new clients, provide training calls, as well as give insights on client-to-business interactions. As a CSM, we represent the voice of our customers by providing input into every core product, marketing and sales process. 

Here at TrademarkNow we have a very fun and open culture. Everyone has a voice and there is always someone willing to listen! I am very happy to be a part of such a unique team of intelligent and amusing individuals!


When I am outside of the office, I love to be outdoors, swimming, hiking, working out & exploring. I am always up for an adventure, whether it be traveling to a different country, heading out for a baseball game or shopping till I drop! 

Some random things I LOVE:  SMORES, The Handmaids Tale, NY Yankees, puppies, Greys Anatomy, popcorn, the BEACH ... 

"Live in the moment"
"Everything happens for a reason"

ilianna.soto@trademarknow.com

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